Terms & Conditions

1. Overview

This website is operated by Crewstitch. Throughout the site, the terms "we", "us", and "our" refer to Crewstitch. By visiting our site and/or purchasing from us, you engage in our service and agree to be bound by these terms and conditions, including any additional terms, conditions, and policies referenced herein.

These terms apply to all users of the site, including browsers, customers, and contributors of content.

2. Online Store Terms

By agreeing to these terms, you confirm that you are at least 18 years of age or have the consent of a legal guardian, and that the information you provide is accurate and complete.

You may not use our products for any illegal or unauthorised purpose, nor may you violate any laws in your jurisdiction when using our service.

3. Accuracy of Information

We make every effort to ensure that product descriptions, images, colours, and pricing on this site are accurate. However, we do not warrant that product descriptions or other content is error-free. Colours displayed on screen may vary slightly from the finished embroidered product due to screen settings and the nature of embroidery.

We reserve the right to correct any errors, inaccuracies, or omissions at any time without prior notice.

4. Order Acceptance

We reserve the right to refuse any order placed with us. We may, at our sole discretion, limit or cancel quantities purchased per person, per order, or per household.

If we make a change to or cancel an order, we will attempt to notify you by contacting the email address provided at the time the order was made.

5. Pricing

All prices are in British Pounds (GBP). We are not VAT registered, so no VAT is added to any price.

Your order total is made up of: (a) the garment price; (b) a per-item charge for each logo or text application; (c) where applicable, a one-off setup fee for each new design and size, which covers digitising your logo for embroidery or preparing it for print; (d) any names/numbers and optional extras; and (e) delivery. Every charge is shown before you pay.

Setup fees are charged once. We keep your design on file, and future orders placed with the same email address using the same design at the same size will not be charged setup again. Changing the size of a design counts as a new design.

We reserve the right to change prices at any time. Changes will not affect orders that have already been confirmed and paid for.

Volume pricing is applied automatically: garment prices are based on the total quantity of that garment in your order, and application prices on the total number of applications of the same type (embroidery or print) in your order. Embroidery wider than 15cm is priced as a large design.

6. Payment

All payments are processed securely through Stripe. We accept Visa, Mastercard, American Express, Apple Pay, and Google Pay.

Payment is taken in full at the time of order. Your order will not be processed until payment has been received and confirmed.

We do not store your payment card details. All payment information is handled directly by Stripe in accordance with PCI-DSS standards.

7. Products and Embroidery

All garments are sourced from reputable UK suppliers and are subject to availability. In the unlikely event that a product becomes unavailable after your order is placed, we will contact you to discuss alternatives or arrange a full refund.

Every order is checked by a member of our team before production. We look at logo quality, size, position and how your colours will show on the garment, and we'll contact you before going ahead if anything needs changing. Digital proofs are not sent as standard; if you'd like one, please say so in your order notes. If we can't produce your design to a good standard, we will refund you in full.

Embroidery and printing are carried out by our UK production partner using professional equipment. The logo you upload will be digitised for embroidery, which means the finished result is a faithful reproduction of your artwork adapted for the embroidery process. Minor differences between the digital preview and the finished embroidery may occur due to the nature of stitching on fabric.

By uploading a logo, you confirm that you have the right to use that artwork and that it does not infringe on any third-party intellectual property rights.

8. Delivery

We deliver to addresses within the United Kingdom. Standard orders are usually dispatched within 5–6 working days of your order being approved; Express orders are dispatched within 3 working days. Courier transit is typically 1–2 working days. Busy periods and very large orders may take longer. See our Delivery & Returns page for details.

Delivery charges, if applicable, will be displayed at checkout before you complete your purchase. We will provide tracking information by email once your order has been dispatched.

We are not responsible for delays caused by the courier or postal service once the order has been dispatched.

9. Returns and Refunds

Because each item is custom embroidered with your logo, personalised goods cannot be returned or exchanged unless they are faulty or we have made an error. This is in accordance with the Consumer Contracts Regulations 2013, which exempt made-to-order and personalised goods from the standard 14-day return period.

Please check your items as soon as they arrive. If anything is faulty or doesn't match your order, email hello@crewstitch.co.uk with your order number and photos, ideally within 5 days of delivery, so we can put it right quickly with our production partner. We will repair, replace or refund. This does not affect your statutory rights.

If a garment is the wrong size due to our error, we will replace it free of charge. If the wrong size was selected by the customer, a replacement may be arranged at additional cost.

10. Liability

To the fullest extent permitted by law, Crewstitch shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use of our website or products.

Our total liability to you for any claim arising from your use of our service or products shall not exceed the total amount paid by you for the order in question.

Nothing in these terms shall exclude or limit our liability for death or personal injury caused by our negligence, fraud, or any other matter for which it would be illegal to exclude liability.

11. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Changes to Terms

We reserve the right to update or modify these terms at any time. Changes will be posted on this page with an updated revision date. Your continued use of the site following any changes constitutes acceptance of those changes.

13. Contact

If you have any questions about these terms, please contact us at hello@crewstitch.co.uk or via our contact page.

Last updated: November 2026