Delivery & Returns

Delivery options (UK)

Option	Dispatch	Price
Standard	Usually within 5–6 working days	£6.95 per order
Express	Within 3 working days, guaranteed	£6.95 + £3.59 per item

Dispatch times start once your artwork has been checked and approved, which is usually within 1 working day of ordering. Courier transit is then typically 1–2 working days. Express is available for garments with up to 3 designs each.

We email your tracking link as soon as your order ships. We currently deliver to UK addresses only. For Northern Ireland, the Highlands and islands, please contact us first.

No VAT to add

We're not VAT registered, so the price you see at checkout is the price you pay.

Before production: our artwork check

A real person reviews every order: logo quality, size, position, and how your colours will look on the garment. If something isn't going to come out well, we'll email you before anything is made. If we can't produce your design to a good standard, we'll refund you in full.

Returns

Every item is made to order with your logo, so personalised goods can't be returned for change of mind. This is in line with the Consumer Contracts Regulations 2013, which exempt personalised goods from the 14-day cancellation period.

If something isn't right

Please check your order as soon as it arrives. If an item is faulty, damaged, the wrong size or colour compared with your order, or the design isn't what you ordered:

1. Email hello@crewstitch.co.uk with your order number and clear photos, ideally within 5 days of delivery.
2. Keep the items unworn and unwashed.
3. We'll arrange a free replacement, or a refund if you prefer.

If you chose the wrong size, we can usually remake the item at cost. Just ask. None of this affects your statutory rights.

Repeat orders

We keep your logo on file. Order again with the same email address and the same design at the same size, and there's no setup fee to pay.

Last updated: November 2026